FAQs

1. How often should I have my furnace or air conditioner serviced?

We recommend having your HVAC system professionally serviced once a year — your furnace in the fall and your air conditioner in the spring. This keeps your equipment running efficiently and helps prevent unexpected breakdowns.

2. What are the signs my air conditioner or furnace needs repair?

Look out for strange noises, weak airflow, uneven temperatures, rising energy bills, or if your system is constantly cycling on and off. These can all be signs it’s time to call Obsidian Heating & Cooling for a checkup.

3. Do you offer emergency HVAC services in Ankeny and Des Moines?

Yes! We provide 24/7 emergency HVAC repair in Ankeny, Des Moines, and surrounding areas. If your heat goes out in the middle of the night or your A/C fails during a heat wave, we’re here to help fast.

4. What areas do you serve in Central Iowa?

We proudly serve Ankeny, Des Moines, Altoona, Johnston, Urbandale, Waukee, West Des Moines, and nearby Central Iowa communities.

5. Is it worth upgrading to a high-efficiency HVAC system?

Yes! high-efficiency HVAC systems can lower your energy bills, reduce your carbon footprint, and keep your home more comfortable. Plus, many qualify for rebates and tax credits.

6. What size HVAC system does my home need?

The right system size depends on your home’s square footage, insulation, layout, and more. Our team can perform a load calculation to ensure you get a properly sized unit that maximizes comfort and efficiency.

7. Why is my upstairs hotter than downstairs?

This is a common issue in multi-level homes. Uneven temperatures can result from poor airflow, duct issues, or thermostat placement. We offer solutions like zoned HVAC systems and airflow balancing to help.

8. How can I reduce indoor humidity during Iowa’s sticky summer months?

To control indoor humidity, consider using a dehumidifier, improving ventilation, and scheduling A/C maintenance. Our team can help create a customized solution for your home.

9. What should I do before turning on my furnace for the season?

Before firing up your furnace, change the air filter, clear vents, and schedule a professional tune-up. This ensures safe and efficient operation all winter long.

10. What does a furnace or A/C tune-up include?

Our seasonal tune-ups include a full inspection, cleaning, filter check, and system performance test. We catch small problems before they become costly repairs.

11. Is Obsidian Heating & Cooling veteran-owned?

Yes! We’re a proud veteran-owned HVAC company serving Central Iowa. Our mission is built on integrity, hard work, and service to our community.

12. How can I schedule a service appointment?

Scheduling is easy! just call (515) 599-8488 or use our online contact form. We’ll get back to you quickly with convenient options.